At Reachoout, we strive to provide our customers with a seamless and valuable experience. Please read our policy carefully to understand how refunds and cancellations work for our services.

1. Cancellations
Before Activation: If you cancel your subscription before your account or service has been activated, you are eligible for a full refund.

After Activation: Once your account is activated and services are live, cancellations will stop future billing, but no refund will be provided for the current billing period.

Custom Services: Orders for custom design, development, or any tailor-made service cannot be canceled once work has begun.

2. Refunds
Subscription Plans: We do not offer partial or prorated refunds for unused days in your subscription period.

Non-Refundable Items: Payments made for one-time services, add-ons, domain purchases, or third-party integrations are non-refundable.

Special Cases: Refund requests may be considered in cases of duplicate charges or proven technical issues that prevent the use of our services, at our sole discretion.

3. How to Request a Refund
To request a refund, please email support@reachoout.com with:

Your registered email address

Payment details (date, amount, and transaction ID)

Reason for the refund request

We will review your request within 7 working days and update you on the outcome.

Once the refund is been approved it will be credited to the original payment mode within 15 business days.

4. Policy Changes
Reachoout reserves the right to modify this Refunds & Cancellation Policy at any time. Any changes will be updated on this page, and your continued use of our services constitutes acceptance of these changes.